Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Account Information: Name, email address, and business details provided during booking or onboarding.
• Operational Data: Workflows, process documentation, and system access credentials necessary for automation setup.
• Usage Data: Information about how you interact with our agents and dashboard, including logs and performance metrics.

2. AI & Data Processing Specifics

When you use our AI agents, text and file inputs are transiently processed to generate responses. We implement strict retention policies where raw input data is discarded after processing, retaining only the necessary metadata for billing and audit logs.

The chat assistant on this website works differently: conversations with it are recorded and retained, so that we can follow up on what you asked and improve the assistant. Please do not send sensitive information through it.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To build, deploy, and maintain your custom AI agents and automation workflows.
• To detect and prevent fraud, abuse, and security incidents.
• To communicate with you about service updates, security alerts, and support messages.
• To improve our algorithms and agent performance (using anonymized, aggregated data only).

4. Data Sharing & Third Parties

We do not sell your personal data. We may share data with trusted third-party service providers solely for the purpose of delivering our services:

• Cloud Infrastructure: AWS, Vercel, and Supabase for hosting and database services.
• AI Model Providers: OpenAI, Anthropic, and Google (via enterprise APIs only).
• Payment Processors: Stripe for secure billing and subscription management.

All third-party providers are vetted for SOC2 compliance and strict data protection standards.

SMS and Text Messaging

If you opt in to receive text messages from OptiWork.ai, we collect your mobile phone number and your opt-in status in order to provide the messaging service you requested. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.

We do not share, sell, or otherwise provide your mobile phone number or your SMS/text messaging consent (opt-in) information to any third parties or affiliates for marketing or promotional purposes.

5. Your Rights & Control

You have the right to:

• Request a copy of all data we hold about your business.
• Request complete deletion of your data ("Right to be Forgotten").
• Opt-out of any non-essential data collection or analytics.
• Export your agent configurations and workflow maps in a standard format.

6. Security Measures

We employ industry-standard security measures including AES-256 encryption at rest and TLS 1.3 in transit. Access to your data is restricted to authorized personnel on a need-to-know basis, enforced via Multi-Factor Authentication (MFA) and strict role-based access controls (RBAC).